Support center
Get help with your GPhC exam preparation journey
Frequently asked questions
Find answers to common questions about our platform and the GPhC exam
View FAQsContact information
How support works
Support is by email. The contact form opens a pre-filled email in your email app.
Contact details
Email: team@preregexamprep.com
Getting started guide
Create account
Create an account, then choose an access plan when you are ready.
Try practice questions
Start with questions or calculations you want to practise.
Start studying
Use practice questions, calculations and mock exams.
Track progress
Monitor your improvement with detailed analytics
Frequently asked questions
How do I reset my password?
Click on "Forgot Password" on the login page, enter your email address, and we'll send you a password reset link. If you don't receive the email within 5 minutes, check your spam folder or contact support.
How do access plans work?
Plans use a one-time payment, not a recurring subscription. See the pricing page for the current access periods and prices. If you have a question about an existing purchase, contact support by email.
How accurate are the practice questions compared to the real exam?
The platform offers practice questions, calculations and mock exams with worked explanations. They are practice materials, not official GPhC assessment questions. Use the current GPhC framework and guidance alongside your revision, and report any question you think needs checking.
Can I access the platform on mobile devices?
Yes! Our platform is fully responsive and works perfectly on smartphones, tablets, and computers. Your progress syncs across all devices, so you can study anywhere, anytime.
What happens if I fail my exam after using your platform?
Passing the assessment is not guaranteed. Check the access period for your purchased plan and the GPhC guidance for unsuccessful candidates. Contact support by email if you have a question about your access.
Will my plan renew automatically?
No. Plans use a one-time payment and do not renew automatically. If you have a question about a payment or your access, contact support by email.
How often is the content updated?
Content corrections do not follow a promised monthly schedule. If you spot an error, contact support with the question and what needs checking. Check current official guidance when preparing for the assessment.
Still need help?
Our dedicated support team is here to help you succeed in your GPhC exam preparation.