Support Center

Get help with your GPhC exam preparation journey

Frequently Asked Questions

Find answers to common questions about our platform and the GPhC exam

View FAQs

Live Chat Support

Get instant help from our support team during business hours

Email Support

Send us a detailed message and we'll respond within 24 hours

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Contact Information

Support Hours

Monday - Friday: 9:00 AM - 6:00 PM GMT

Saturday: 10:00 AM - 4:00 PM GMT

Sunday: Closed

Contact Details

Email: support@preregexamprep.co.uk

Response Time: Within 24 hours

Emergency Support: Available for premium subscribers

Getting Started Guide

1

Create Account

Sign up and choose your subscription plan

2

Take Assessment

Complete our initial assessment to identify your strengths

3

Start Studying

Begin with your personalized study plan

4

Track Progress

Monitor your improvement with detailed analytics

Frequently Asked Questions

How do I reset my password?

Click on "Forgot Password" on the login page, enter your email address, and we'll send you a password reset link. If you don't receive the email within 5 minutes, check your spam folder or contact support.

Can I change my subscription plan?

Yes, you can upgrade or downgrade your subscription at any time from your account settings. Changes will be prorated and take effect immediately for upgrades, or at the end of your current billing period for downgrades.

How accurate are the practice questions compared to the real exam?

Our questions are written by registered pharmacists who have recently taken the GPhC exam. We regularly update our question bank based on student feedback and current exam trends. Many students report our questions are slightly harder than the actual exam, which helps build confidence.

Can I access the platform on mobile devices?

Yes! Our platform is fully responsive and works perfectly on smartphones, tablets, and computers. Your progress syncs across all devices, so you can study anywhere, anytime.

What happens if I fail my exam after using your platform?

While we can't guarantee exam success, we provide comprehensive support for retakes. Premium and Ultimate subscribers get extended access to help prepare for their next attempt, plus additional study resources and personalized guidance.

How do I cancel my subscription?

You can cancel your subscription anytime from your account settings under "Billing & Subscription." Your access will continue until the end of your current billing period. You can also contact our support team for assistance with cancellation.

Do you offer refunds?

We offer a 7-day money-back guarantee for new subscriptions. If you're not satisfied within the first 7 days, contact our support team for a full refund. Refunds are not available for renewals or after the 7-day period.

How often is the content updated?

We update our content monthly based on the latest GPhC guidelines, student feedback, and exam trends. New questions are added regularly, and existing content is reviewed by our team of registered pharmacists to ensure accuracy and relevance.

Still Need Help?

Our dedicated support team is here to help you succeed in your GPhC exam preparation.